Some answers to some of our most frequently asked questions. Have a question about something else? No problem, just reach out to us here.

No worries. By providing your flight details upon booking, our dispatch staff and your driver are able to track your arrival time and will adjust your pick-up time accordingly. For Airport Arrivals, you have complimentary waiting time of 30-minutes for domestic flights and you have complimentary waiting time of 45-minutes for international flights. We understand that there may be issues beyond your control that could lead to unexpected delays. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

Cancellations: We accept cancellations without a charge, up to 4 hours before the scheduled pick-up time for Mini Vans, Sedans, SUVs, Luxury Sedans & EVs, up to 8 hours before the scheduled pick-up time for Sprinter Vans and Stretch Limousines, and up to 48 hours before the scheduled pick-up time for Mini Buses and Motor Coaches.

Late Cancellations: For any transportation services canceled within the above stated cancellation times, a Late Cancel Fee equal to 100% of the Reservation Total will be charged.

No Shows: For any transportation services where you do not show at the pre-arranged pick-up location, a No Show Charge equal to 100% of the Reservation Total will be charged. To avoid a No Show Charge, please call us at (808) 460-4200. Our dispatch staff will immediately direct your driver to you.

Occasionally, contracted Cancellation terms are set for certain transportation services.

Luxury Hawaii Transportation offers several different vehicle types: Sedans, SUVs, Luxury Sedans, EVs, Luxury Mercedes-Benz Sprinter Vans, Standard Mercedes-Benz Sprinter Vans, Luxury Mini Coach & Shuttle Mini Buses.

  • Sedan: Cadillac CT6, Cadillac XTS, or similar
  • SUV: Cadillac Escalade ESV, Lincoln Navigator L, or similar
  • Luxury Sedan: Mercedes S-Class, BMW 7 Series, or similar
  • EV: Tesla Model Y, Tesla Model S, or Tesla Model X
  • Luxury Mercedes-Benz Sprinter Van
  • Standard Mercedes-Benz Sprinter Van
  • Luxury Mini Coach
  • Shuttle Mini Bus

You can reserve up to 2 years in advance. We highly recommend you reserve your transportation services with as much advance notice as possible to ensure you get the exact vehicle you are looking for.

Last minute request? Just give us a call at (808) 460-4200. Many times we can accommodate short notice Reservations.

We will send you the drivers name and mobile number at least 2 hours before the scheduled pick-up time by SMS text message and/or email.

Please contact the drivers mobile number directly. If you reply to the message where we provide their contact information, it will not go to the driver.

If you would like to be billed by a bi-monthly invoice, please reach out to us at account@luxuryhawaiitransportation.com. Bi-monthly invoicing is only available for Corporate Transportation accounts.

That works for us! You may also choose to pay via bank transfer to the bank account for Luxury Hawaii Transportation. Please include the invoice number in the bank transfer description.

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Experience The Luxury Hawaii Transportation Difference

If you are a current client of ours … then you know the deal already. If you are not (yet), then we would love the opportunity to provide you with the personalized and seamless services Luxury Hawaii Transportation is known for on your next trip.

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